Where Do I Get Support?


Awaiting CFNC and College Advising Corp 


The College Foundation of North Carolina (CFNC) offers a variety of support services, including free hands-on financial aid counseling and FAFSA assistance. See below for a few of their services and get started.

Local Assistance

Search the county-by-county map to find a nearby college or university with counselors who can guide you through the FAFSA process. You do not have to be attending that campus to receive assistance.

FAFSA Video Resources

Catch up on CFNC videos and learn about everything from filling out your FAFSA application to accessing your Student Aid Report. These videos contain information that can be so valuable when finding ways to pay for college. 

Help How You’d Like It

If you are struggling with your FAFSA application, you can seek direct support for help in completing the FAFSA form. You should never pay for FAFSA assistance. This is a FREE service; there is no fee or service charge. Get direct support now!

CFNC Call Center

Do you need more general help about college or not sure where to start? The College Foundation of North Carolina (CFNC) call center is open Monday-Thursday from 8am-6pm and Friday from 8am-5pm for any questions regarding saving, planning, applying, and paying for college.

Call 866-866-2362 (CFNC)

Financial Aid Administrators

Financial Aid Administrators are always willing to provide personalized help with the FAFSA. You can find contact information for every financial aid office by visiting this map.

Federal Student Aid Information

When you complete the FAFSA form on the MyStudentAid app or online at fafsa.gov, you will see instructions for each question. You can get additional help by selecting the question mark icon next to each FAFSA question. This will display a “tool tip” that provides information about how to answer that question.

In the online FAFSA form at fafsa.gov, you can select the “Help” button at the top of the page to reach the “FAFSA Help” page, where you can view trending FAFSA topics, browse FAQs, and search for more information. Visit the “FAFSA Help” page directly by going to www.StudentAid.gov/fafsahelp.  

You can contact the Federal Student Aid Information Center via email at StudentAid@ed.gov or by phone at 1-800-4-FED-AID (1-800-433-3243; TTY for the deaf or hard of hearing 1-800-730-8913).

Federal Resources

New FAFSA resources including videos and PDFs containing the most up-to-date information, produced by the United States Department of Education, are also helpful to use if you find yourself with questions. Check out the resources below (also available in Spanish) for commonly asked questions.

Financial Aid Process video                                                Video             Spanish-captioned video
Types of Federal Student Aid Video                    Video Spanish-captioned video


FAFSA Overview video                                                        Video             Spanish-captioned video
How to Fill Out the FAFSA video Video Spanish-captioned video
FAFSA and FSA ID Tips for Parents video Video Spanish-captioned video
FAFSA: Determining Dependency Status video     Video Spanish-captioned video
After the FAFSA: What Happens Next video Video Spanish-captioned video


FSA ID and the FAFSA

How to Create Your FSA ID video Video             Available only in English
What to Do If I Forgot My FSA ID Password video              Video Available only in English
What to Do If I Forgot My FSA ID Username video    Video Available only in English


FAFSA Fact Sheets

Resource English         Spanish
Creating and Using the FSA ID PDF PDF
Am I Dependent or Independent? PDF PDF
Who Is My “Parent” When I Fill Out the FAFSA?             PDF PDF


Foster Care and Homeless Youth Resources

Educational and Training Vouchers for Current and
Former Foster Care Youth                                                  
PDF      Available only in English
Federal Student Aid and Homeless Youth PDF  

Available only in English



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